Refund policy

No Refund & No Exchange Policy

We hope that you love your Auréluxe goodies! Due to the essence of our brand, we do not accept any returns or exchanges. All sales are final. No cancellations or refunds.

DAMAGES
All of our products are thoroughly inspected prior to packaging & shipping. Your order is always carefully packaged with transit & handling taken into consideration. However, damages can happen in transit beyond our control. Please inspect your order once you receive it & contact us immediately if your items are damaged, defective, or if you receive an incorrect order. We will replace items damaged in transit if available in stock.

HOW TO REQUEST
To initiate a damage claim, email us at myaureluxe@gmail.com within 3 days of receiving your items. Be sure to include your original Order# in the subject line & attach photos of the original packaging & product damage in your email. Please allow up to 2 days for our team to review & respond to your claim. All emailed requests are evaluated on a case-by-case basis. Please note: All approved damage requests will either receive a replacement of the original item ordered or will be issued a store credit only. Auréluxe does not provide return shipping labels as we are not accepting any returns or exchanges. 

Orders cannot be cancelled once placed. 

We strive to ensure all of our customers are satisfied. Please contact us for any questions or concerns.

Contact Information

If you have any questions prior to placing an order, we encourage you to contact us at:
📧 myaureluxe@gmail.com